Mozy Review 2011

Executive Summary:

What’s good? The price – $5.99/month for 50 GB

What’s bad? Separate license required for each computer you have.

Recommendation? Things have changed – no longer unlimited.  Not recommended for home use  but for businesses only.

Unlimnited Backup only $4.95

In-depth Mozy Review 2011…

Mozy Review 2011: What do Mozy products do?

MozyHome is software for online backup of your files, pictures, and emails.  (MozyPro is their product for businesses.)

Mozy Review 2011: How much does it cost?

The basic package is $5.99/month for 50 GB of storage.

You have to specify which files over 4 GB you want to backup.

The reasons for making you take action to store larger files are obvious but it is a system that’s misleading and needs to be fixed.  Most people will never encounter this problem.

Also, Mozy offers 2 GB free as a way to get your feet wet.

In the battle of Mozy vs. Carbonite, Mozy costs more per year but doesn’t require payment for a year in advance like Carbonite .

Mozy Review 2011: Is it safe?  What kind of data encryption do they use?

Encrypting your data protects it from prying eyes by turning it into “ones and zeroes” for transportation over the internet and eventual storage.

Mozy uses very safe, “military grade” encryption from the time your data leaves your computer and a different type of encryption is used when it is actually stored on the online backup server.  Basically, all online backup companies are doing this now.  Your data is well protected with all major online backup services.

The question with online backup is always, What if a hacker breaks in? This is a possibility, but it is also a possibility with your own computer and any internet connection.

Mozy Review 2011: How are they different than the others out there and is it a better value for your money than other similar services?

The great thing about Mozy is you pay as you go – many of the others, like Carbonite require an upfront payment for the year, for example.

Use a coupon for a free month and going forward pay just $5.99 per month while you use the service.

A Mozy weakness though is that if you have multiple computers, you have to get a separate license for each computer.

That could get expensive fast.  If you have multiple systems, you need to check out one of the more expensive services, like IDrive, or Livedrive which offer data storage for all your computers for one price.

No “file sharing” with MozyHome either.  This can be a really useful feature that services like IDrive Review have.  With file sharing, any internet connection can serve as your pc.

Let me explain: All the data you have backed up becomes instantly visible over the online backup website, so you can not only view your files from any computer, but you can also send those files, pictures, etc. without having to send them over email, with all those file size limitations.

This is aspect of online backup called “versioning”.  This is when versioning matters: If you accidentally delete a file, you have 30 days to restore it with Mozy.

If you don’t realize you deleted that could be a problem, because the Mozy software assumes you wanted to delete it after 30 days.

Of course, all online backup companies will drop you like a bad habit if you stop paying them.

Mozy Review 2011: How easy is it to set up and use?

It is very easy to get started with Mozy. The initial download of the agent software was super simple and the backup proceeds smoothly from there.

There are assumptions made about the common things people like to backup: documents, emails, pictures, and music.

Very simple to restore files, too. Icon-driven to easily get you where you need to go to get things operating again.

One caveat: Mozy or otherwise, online backups over broadband take a loooong time!  My initial one took weeks to complete for about 22 GB.  But, that is an upload limitation imposed by internet service providers, not online backup services.

The good thing is, the agent software unobtrusively runs constantly in the background, doing its backup work.  The bad thing is, the time to get the initial backup done can be frustrating if you aren’t expecting it.

Unfortunately, Mozy, nor any of the other online backup service providers we have reviewed do a very good job of letting customers know what to expect.

The best way to get backed up fast initially is to leave your computer on over night, so the backup can be done without having to compete with the work you do during the day.

Mozy Review 2011: Do they have a version for Mac?

Our Mozy review Mac is fresh out of the box but comments have been very positive.

Mozy Review 2011: How’s customer service?

Unfortunately, customer service is their weakness (same with Carbonite).  The reason is, you have to interface with them via email, so it is slow.

Mozy Review 2011 Summary:

Highly recommended for the pay-by-the-month pricing and convenience of getting started. (no decisions to make)

Mozy is a good company with a long track record and you won’t go wrong choosing them.  If you need to backup multiple computers Mozy isn’t the right product.

If you have a problem (unlikely) with the service just plan to handle the issue over email.

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