Online storage companies all seem to look the same on paper…As my dad used to say, 6 of 1 = half a dozen of the other.

I suggest skimming this article fast and jumping to the bottom to find the punchline.

Quick Overview…

Mozy and Carbonite both offer online backup software to businesses and individuals.

Below, I summarize the few real differences in these products for you, so you don’t have to waste your time reading through all their cryptic sales literature.

Mozy and Carbonite have been around since 2005 and are definitely the largest in the business, having captured a majority of the online storage market.

For a business, the Pro versions of Mozy and Carbonite cost a lot more than their respective home versions (more than double), but you get a few more features.

With 20 GB of data storage for example, both cost about $10 per month for the Pro version – that is about twice the $4.95 per month they charge for their “Home” version.

Here’s how Mozy Pro and Carbonite Pro are alike:

1. Web Access – see your files any internet-connected computer

2. Encrypt your data from start to finish, so it can’t be intercepted and read by others

3. Deduplication – they don’t waste your money saving redundant copies even though there might be duplicates on your computer

4. Versioning – both save the last previous version of files you’ve modified for 30 days

Here’s how they are different:

1. Price – Mozy = $.50/GB for Mozy, with a $3.95 licensing fee per computer
Carbonite = “block pricing”, for example, 20-49 GB -s $25 with no additional licensing charges

This can be a HUGE difference if you happen to fall just inside one of Carbonite’s blocks. It could cost double what Mozy would cost you – for example, if you have 2 computers and have 21 GB, Mozy would charge $3.95/computer x 2 for the licensing plus $10.50 for the storage, or $18.40/month…Carbonite would charge 40% more at $25/month…at 4 computers, the prices are about the same)

In this example, Carbonite would be the cheaper option if you have 4 computers you are trying to protect.

Bottom line:
Estimate the amount of data in “My Documents” on each computer and consider the number of computers that you will want to be backed up.

Then, you can estimate your costs with either company.

2. Carbonite has a smartphone app – you can see your backed up on your iPhone…that’s kind of nifty

3. Mozy’s phone support is much better – more professional and less hurried

4. Mozy is owned by a Fortune 500 company (EMC). Carbonite is a private company based in Boston

These companies know they are the 2 big dogs on the block, so they roughly mirror each others product.

There are other small differences that are largely inconsequential.

Which one should you buy?

* No strong differentiators exist. We are therefore left to split hairs over which of these services offers incremental value.

* As far as the software itself goes, Mozy Pro and Carbonite Pro are close to being twins.

* If you have more than 3 computers to backup, Carbonite will likely be cheaper.

* However, if customer service frustration is a sore spot with you, I would choose Mozy Pro.

Comments

7 Responses to “Carbonite Pro vs. Mozy Pro”

  1. Clarence Thomas on October 24th, 2010 4:00 pm

    Mozy doesn’t even have a phone support; how can be a better service than carbonite, which has more than 200 people in the support team alone?

  2. Roger on October 24th, 2010 6:19 pm

    Hi Clarence…

    Mozy Pro actually does have phone support for their Pro version…(from their website – 866.789.6699). – you
    may be thinking of their Home version which does not have phone support though, you are right.

    Take care and have a good week!
    Roger

  3. Marlyn R. on November 22nd, 2010 3:05 am

    My vote goes to Mozy. I have the free 2gb back up – which is more than enough when you figure all one REALLY needs is your documents & data files – never the programs, which can be reloaded at will.

    Recently, my computer got utterlly FUBRd by one of those ‘Microsoft Approved Registry Cleaners’ [ok, so even pros get stupid sometimes. Sue me.] it’s how I found out ALL registry ‘cleners’ are VERY dangerous to use. Period. Turned out my entire computer had to be reformatted.

    Thanks to Mozy I was back up and in business in just a few hours. I put in my Windows OS, then the Office Suite. I loaded all my big programs & games so all that was left was the docs etc. [FYI I always write the 'secret' ops codes for any program ON the original disks so I don't have to remember where I put the blasted things. Saves beaucoup time, believe me!]

    What was especially important were the special drivers to my computer system – they’d been wiped clean with the reformat, but Mozy had them safely stored. I grabbed those first for immediate download then had the rest emailed. It was easy: I went to the Mozy site, signed in & had them forward the entire reload in via email which turned out to be the fastest means of getting that many files restored.

    The whole operation went smooth as silk, Every night Mozy copies my designated files and I don’t have to worry about a thing.

    The only warning about Mozy is this: do NOT lose your passwords/keys – NOBODY can open your files but YOU and if you’e dumb enough to lose them, oh well.

    Of course one can always invest in a cheap back up external hard drive & keep your info safe for a one time price. And as a further safety NEVER use your administrator settings to access your financial files: set up a user ID that has VERY limited privilege and then wipe your temp files, site histories etc right after you log out.

  4. Roger on November 22nd, 2010 7:05 am

    great comment Marilyn! thank you.

    I agree about the danger of setting your own encryption key – too easy to lose it and lose everything.

    I recommend using the key that Mozy sets vs. coming up with your own.

  5. Marshall on February 7th, 2011 6:01 pm

    Okay, Okay . . . so I’, a dummy. I use iOmega external drives for my wife’s computer as well as 2 for mine.

    Complete backups are a breeze, taking no more than 2 hours tops. Yea, no need to backup programs? Well, compute all of the programs which were legally downloaded for the past several years. Now what is said about only backing up documents?

    My attempts with SOS, Mozey Home, and Carbonite takes DAYS TO BAcKCUP origionally then moments for the incremental b/u.

    However; if I have to RESTORE 10-20 gb of backups after a crash, new computer, or whatever . . . then how long will the original RESTORE take. DAYS once more?

    I don’t have the answere, but perhaps redundant backups onto different external drives may be the answer. But then again, lin case of fire, they may be lost.

    Still looking for answer.

  6. Marshall on February 7th, 2011 6:54 pm

    Okay, Okay . . . so I’m a dummy. I use iOmega external drives for my wife’s computer as well as 2 for mine.

    Complete backups are a breeze, taking no more than 2 hours tops. Yea, no need to backup programs? Well, compute all of the programs which were legally downloaded for the past several years. Now what is said about only backing up documents?

    My attempts with SOS, Mozey Home, and Carbonite takes DAYS TO BAcKCUP origionally then moments for the incremental b/u.

    However; if I have to RESTORE 10-20 gb of backups after a crash, new computer, or whatever . . . then how long will the original RESTORE take. DAYS once more?

    I don’t have the answere, but perhaps redundant backups onto different external drives may be the answer. But then again, lin case of fire, they may be lost.

    Still looking for answer.

  7. Maximilan on March 22nd, 2011 5:14 am

    Carbonite Pro and Mozy Pro are both good though there is a problem with each somewhere.Well everyone has a choice to choose which online backup service works better for him or her.Personally i don’t use any online backup service but my husband uses Safecopy backup for his backups

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